Important notice: Online Services Temporarily Unavailable

Our online forms and customer portal will be unavailable from 31 March due to year end processing. These services will be back on 2 April. If you need to make a claim for benefits, please email benefits@hertsmere.gov.uk with your details so we can record the date you intended to claim. We are sorry for the inconvenience and appreciate your patience.

Some properties are exempt from council tax. If you own or occupy a property described below and your bill does not show an exemption, please contact us for advice.

These categories are only a broad description of the available exemptions. If you believe an exemption should apply to your bill, please contact us for advice.

Exemptions are reviewed at least once a year. We may ask you to provide information that helps us to do this. Failing to supply this information could mean any entitlement is cancelled.

Please remember, if your circumstances change you must tell us within 21 days.