Comments, Complaints and Compliments

We value feedback and welcome your comments, complaints or compliments.

You should not use the customer feedback procedure to:

• comment/complain in relation to public roads or street lighting. These are dealt with by Hertfordshire County Council.
• report
  everyday problems, such as abandoned cars, fly-tipping ,missed bins,vandalism,and complaints about food
• challenge a penalty charge notice
• challenge decisions issued in regards to housing register or homelessness applications 
• ask for information under the Data Protection Act or Freedom of Information Act
• make a complaint about a councillor.
• respond to individual planning applications (which should be made to the designated case officer, details of whom can be found by searching for the relevant planning application on our website
• respond to Local Plan consultations (which should be made via our online Local Plan consultation portal)
  
  

If you have a complaint we will:

• deal with it quickly and fairly
• tell you what is happening with it and do everything we can to help you
• only reveal your identity to people who need to know it
• explain our decision
• use your complaint to review and improve the way we provide services.
  
  

You can make a comment, complaint or compliment by contacting us:

• using the Complaints online form
• using the customer feedback form
• in person at our Civic Offices and our area offices in Bushey and Potters Bar
• by phone on 020 8207 2277
• by letter; or
• by email on customer.services@hertsmere.gov.uk
  
  

Your right to a council service will not be affected if you make a complaint.